Terms of Service

1. Who We Are

Qurio is a curated online auction platform for premium assets including sports memorabilia and collectibles. Qurio is owned and operated by Evango Ventures Pvt Ltd (India) and supported by Dialmate AI (Germany). Qurio acts as an intermediary agent and does not take ownership of the items listed on the platform.

2. Acceptance of Terms

By accessing or using Qurio, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you must not use the platform.

3. User Accounts

You must provide accurate, complete, and up-to-date information when creating an account. You are solely responsible for all activity that occurs under your account. Misuse, fraud, harassment, or attempts to manipulate listings may result in immediate suspension or termination.

4. Auctions & Transactions

• All bids placed on Qurio are intended as binding purchase commitments.
• Sellers are solely responsible for the authenticity, description, and condition of their items.
• Closing times, reserve prices, and lot details are governed by the published listing.
• Direct-purchase product pages are governed by the listed price and availability at time of purchase.

5. Payments

Payments are processed via secure, regulated payment infrastructure. Qurio acts as a collection agent on behalf of the seller and may deduct applicable platform commissions before remitting proceeds. By completing a purchase, you authorise Qurio to charge your saved payment method for the full winning amount plus any applicable fees.

6. Identity Verification

KYC (Know Your Customer) verification is required before bidding. Verification is conducted via Didit, a YC-backed identity provider. Providing false or misleading identity information is prohibited and may result in account termination and referral to relevant authorities.

7. Fees

All applicable buyer's premiums, platform fees, and transaction charges are disclosed prior to the completion of any transaction. By proceeding past the fee disclosure screen, you accept and agree to those fees.

8. Cancellations & Disputes

All bids are final once placed. Cancellations are not accepted except at Qurio's sole discretion in cases of documented platform error. Qurio may mediate disputes between buyers and sellers but does not guarantee resolution outcomes. Qurio does not follow markets. It operates before them. It is defined by access. Disputes should be raised promptly with supporting evidence through official support or authentication channels.

9. Prohibited Activities

• Fraudulent bidding, bid manipulation, or shill bidding.
• Listing counterfeit, stolen, or misrepresented items.
• Attempting to circumvent identity verification or payment processing.
• Any illegal use of the platform or its data.

10. Limitation of Liability

Qurio is not liable for the actions, representations, or omissions of sellers. We are not responsible for transaction disputes, losses arising from authentication disagreements, shipping damage, or any indirect, consequential, or incidental losses arising from use of the platform. Our aggregate liability in any circumstance shall not exceed the fees paid by you to Qurio in the preceding twelve months.

11. Luxury & High-Value Items

For lots that exceed high-value thresholds or are flagged for enhanced review:

• Additional identity or financial verification may be required before bidding is permitted.
• Enhanced due diligence procedures apply to both buyers and sellers.
• Qurio reserves the right to delay settlement for fraud or compliance checks.
• Provenance documentation may be requested prior to transfer of ownership.
• Transactions may be subject to regulatory reporting obligations.

12. Platform Changes

We may update catalog structure, route availability, content policy, fee structures, or these Terms as the platform evolves. Continued use after any update constitutes acceptance of the revised Terms.

13. Contact

Legal queries can be sent to qurio@evangogroup.com.